Frequently Asked Questions

If you have not received your delivery within the period announced at the time of purchase, please first check whether you have received an order confirmation or shipping confirmation with invoice by email. If this is not the case, you can check your customer account to see if your order has been recorded there.

If you cannot find your order there, please contact our customer service.

You can download the invoice for your online order as a PDF in your order confirmation or access it in your customer account.

You will receive the tracking ID by email. If you have a customer account, you can find the tracking link in the respective order there.

You have the following options to check the delivery time of your order:

• On the respective product page.
• In the individual order steps in our online shop.
• In your order confirmation, which you will receive from us by email after completing your order.
• Under "My Account" in the overview of your orders.
• Via the tracking link that you receive from us

If you notice it immediately upon unpacking, we kindly ask you not to open the original packaging. Please contact our customer service at info@ozeanostech.com or by phone at 02154 – 95365-40. We will then send you a return label with the request to drop off the package at the nearest parcel station.

The correct item will of course be sent to you as soon as possible.

The withdrawal period is 14 days. It begins on the day on which you or a third party designated by you, who is not the carrier, has taken possession of the goods.
Please note that the return of sealed goods is excluded if the seal has been removed. This applies to products that are for audio or video recordings or computer software in a sealed package.

This can happen if the package has already been announced electronically to the shipping service provider but has not yet been picked up. Please try again at a later time.

If you have not received your package, but it is marked as delivered, there is a possibility that the package has been returned to the sender. In this case, the tracking status will show "Return initiated". In all other cases, you can see who the package was handed over to in the tracking information. If you do not receive any answers about the whereabouts of your package from the tracking information, our customer service will help you as quickly as possible. You can contact our customer service at info@ozeanostech.com.

Once you have submitted your order, for example, the color, delivery, or payment method of an item can no longer be changed. It is also not possible to add additional products afterwards. Therefore, please check your order carefully again before finally submitting it.

If you notice it immediately upon unpacking, we kindly ask you not to open the original packaging. Please contact our customer service at info@ozeanostech.com or by phone at 02154 – 95365-40. We will then send you a return label with the request to drop off the package at the nearest parcel station.

The correct item will of course be sent to you as soon as possible.

Should the product be damaged or incomplete, please contact us immediately by email atinfo@ozeanostech.comor by phone at 02154 – 95365 – 40.

You will receive the tracking ID by email. If you have a customer account, you can find the tracking link in the respective order there.

You have the following options to check the delivery time of your order:

• On the respective product page.
• In the individual order steps in our online shop.
• In your order confirmation, which you will receive from us by email after completing your order.
• Under "My Account" in the overview of your orders.
• Via the tracking link that you receive from us

The withdrawal period is 14 days. It begins on the day on which you or a third party designated by you, who is not the carrier, has taken possession of the goods.
Please note that the return of sealed goods is excluded if the seal has been removed. This applies to products that are for audio or video recordings or computer software in a sealed package.

This can happen if the package has already been announced electronically to the shipping service provider but has not yet been picked up. Please try again at a later time.

If you have not received your package, but it is marked as delivered, there is a possibility that the package has been returned to the sender. In this case, the tracking status will show "Return initiated". In all other cases, you can see who the package was handed over to in the tracking information. If you do not receive any answers about the whereabouts of your package from the tracking information, our customer service will help you as quickly as possible. You can contact our customer service at info@ozeanostech.com.