Returns Center

How do returns work with you?

After you have informed us of your wish to return the item via the withdrawal form, the following process will be started:

  1. You send us a request via the withdrawal form.
  2. We check whether your request is within the 14-day withdrawal period.
  3. After successful verification, we will reply to you and send you a return label from our shipping partners DPD or DHL.
  4. Please pack your device, including accessories and all parts, securely so that nothing is damaged during transport.
  5. Once the package has arrived, we will check its contents for damage.
  6. Upon successful inspection, we will refund the invoice amount to the payment method you selected during the purchase.

What are your cancellation deadlines?

The withdrawal period is 14 days.
It begins on the day on which you or a third party designated by you, who is not the carrier, has taken possession of the goods.
Please note that the return of sealed goods is excluded if the seal has been removed. This applies to products that are for audio or video recordings or computer software in a sealed package.

What should I do if I have received an incorrect delivery (the delivered item does not match the ordered item)?

If you notice it immediately upon unpacking, we kindly ask you not to open the original packaging. Please contact our customer service at info@ozeanostech.com or by phone at 02154 – 95365-40. We will then send you a return label with the request to drop off the package at the nearest parcel station.

The correct item will of course be sent to you as soon as possible.

I only submitted my request after the 14-day period. What now?

Unfortunately, after the 14th day, we can no longer process returns under the right of withdrawal.

Did we not answer your question or do you have a warranty claim? Write us an email or simply fill out the contact form!

Cancellation Form